Cancellation policy

1. Purchase Options

LUSTRE LLC offers two types of purchase options for select products on tryfloraglowofficial.com:

One-Time Purchase: Pay once for a single delivery.
Monthly Subscription: Receive eligible products every month and enjoy an exclusive 30% discount.

Please note:

Subscription offers apply only to select products.
We reserve the right to modify, pause, or discontinue subscription offerings at any time without prior notice.

2. Cancellation Eligibility

One-Time Purchases: You may cancel your one-time order within 6 hours of placing it, as long as it has not yet been processed for shipping. Once the order is shipped, cancellation is no longer possible.
Monthly Subscriptions: Subscription orders can be canceled any time before the next scheduled shipment. If a shipment has already been dispatched, the order cannot be canceled, and return shipping fees will apply.

3. How to Cancel an Order or Subscription

To cancel an order or subscription:

Cancellations are confirmed once you receive a written confirmation from our customer service team.

4. Refund Conditions

One-Time Orders: If canceled before shipping, a full refund will be issued. If shipped, you may return the product following our Return Policy, but shipping fees will be deducted.
Subscription Orders: If you cancel before the next billing/shipping cycle, no charges will apply. If your subscription product is already shipped, return shipping costs will be deducted from your refund.

5. Subscription-Specific Terms

Subscriptions will auto-renew unless canceled before the next billing cycle.
You are responsible for managing your subscription, including any updates to payment or shipping information.
All cancellations must be requested via our official contact channels.

6. Legal Compliance

Contact Information

LUSTRE LLC

📍 401 Ryland St. Ste 200 A, Reno, NV 89502, USA

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (PST)

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