Privacy policy

 

Effective Date: April 17, 2025

This Privacy Policy explains how LUSTRE LLC ("we", "our", or "us") collects, uses, shares, and protects your information when you visit or make a purchase from tryfloraglowofficial.com (the "Site").

1. Information We Collect

We collect personal data necessary to process orders, provide customer service, and improve your experience on our store. This includes:

  • Full name (first and last)

  • Email address

  • Billing and shipping addresses

  • Order history and interactions with our store

  • Automatically collected data through cookies and analytics tools

Payment Information is securely handled by our payment processors via Shopify Payments. We do not store any payment card details on our servers.

2. How We Use Your Information

We use your data for the following purposes:

  • To fulfill and deliver orders

  • To provide customer support

  • To personalize your shopping experience

  • For marketing and remarketing purposes

  • To communicate updates about your orders and our services

3. Marketing and Remarketing

We use data to deliver targeted advertisements and promotions using:

  • Google Ads

  • Meta Ads (Facebook & Instagram)

  • TikTok Ads

Customers may opt out of marketing emails and targeted advertising by following the unsubscribe instructions or contacting us directly.

4. Analytics and Tracking Technologies

We use the following tools for analytics and performance tracking:

  • Google Analytics 4

  • Microsoft Clarity

  • Shopify Analytics

  • Meta Pixel

  • TikTok Pixel

These platforms may track your usage, behavior, and preferences to enhance site performance and personalization.

5. Data Storage and Security

All customer data is securely stored on Shopify servers, which are hosted in the United States. Our store is protected with robust encryption and security practices throughout the checkout process.

6. Third-Party Data Sharing

We may share limited customer information with our:

  • Logistics and shipping partners (to fulfill orders)

  • Marketing platforms (for advertising/remarketing)

  • Third-party apps such as email marketing and loyalty program providers

We do not sell your personal data.

7. Age Restrictions

Our website is intended for individuals who are at least 18 years old. If you are under 18, you must have parental consent to place an order.

8. International Users and GDPR Compliance

We comply with the General Data Protection Regulation (GDPR). If you are located in the EU, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Object to processing

  • Request data portability

  • Withdraw consent for marketing at any time

Please contact us if you would like to exercise these rights.

9. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and show you personalized ads. You may control cookies through your browser settings.

10. Legal Requirements

We may disclose your personal information if required by law or if you violate our Terms of Service. U.S. local laws and regulations apply.

11. Automated Decision-Making

We may use automated systems to detect suspicious or fraudulent activity. In such cases, your order may be temporarily held or canceled.

12. Your Rights & Data Deletion

You can request to:

  • Delete your account

  • Delete your order history

  • Opt out of all future marketing communications

To do so, please contact us at: support@tryfloraglowofficial.com

13. Policy Updates

We may update this Privacy Policy periodically. Customers will be notified of any significant changes via email or site notification.

Contact Information:

Thank you for trusting FloraGlow by LUSTRE LLC. Your privacy is important to us.