Payment and Billing Policy

Effective Date: 17 April 2025

This Payment and Billing Policy applies to all transactions on tryfloraglowofficial.com, owned and operated by LUSTRE LLC.

Accepted Payment Methods

We accept a wide range of secure payment methods, including:

  • Major Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
  • Digital Wallets: Apple Pay, Google Pay, iDEAL, Bancontact, Shop Pay

All transactions are securely processed through Shopify Payments, which adheres to industry-standard security protocols.

Currency and Conversion Fees

  • All prices are listed and charged in U.S. Dollars (USD).
  • If you pay in another currency, your payment provider may apply currency conversion fees. These are determined by your provider and are not controlled by LUSTRE LLC.

Sales Tax

All listed prices on our website include applicable sales tax. You will not be charged additional tax at checkout.

Billing Terms

  • Orders are billed at the time of purchase.
  • Please ensure all billing and shipping information is accurate to avoid order delays.
  • If a payment is declined or flagged, we may contact you for resolution.

Subscription Billing

  • If you subscribe to a product or service, you will be billed monthly based on your selected plan.
  • Billing occurs automatically using your chosen payment method.
  • Subscriptions continue until cancelled by you.

Returns and Refunds

We offer a 30-day return and refund policy for products that are:

  • Damaged
  • Expired
  • Incorrect

To request a refund, please contact us at support@tryfloraglowofficial.com immediately after receiving your order. Include your order number and any supporting documentation (e.g., photos).

Note: Approved refunds will be issued to your original payment method for the original sales amount. Refund times may vary depending on your financial institution.

For more, see our Return and Refund Policy.

Fraud Prevention & Suspicious Activity

To protect our customers and business:

  • We reserve the right to hold or cancel any order that appears suspicious or fraudulent.
  • We may request additional verification or clarification.
  • Failure to respond may result in order cancellation.

Policy Updates

This policy may be updated from time to time. We will notify customers of any significant changes via email or announcements on our website.

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