Refund policy

Return and Refund Policy

Effective Date: 17 April 2025

At tryfloraglowofficial.com, we are committed to providing a smooth and transparent return experience. This policy outlines the conditions for returns, exchanges, and refunds for purchases made on our website, which is owned and operated by LUSTRE LLC.

Return Window

You may request a return within 30 days of delivery. Unfortunately, returns or exchanges cannot be processed after this period.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused
  • It must be in its original packaging
  • The item must be in resellable condition

If the returned product does not meet these conditions, your return may be rejected.

Exchanges

We offer free exchanges in the following scenarios:

  • You received a damaged product
  • You received an incorrect product
  • Items are missing from your package

You must report any of the above issues within 24 to 48 hours of receiving your order. Please provide evidence such as photo or video proof, including images of the product, packaging, and shipping label.

Return Shipping Costs

  • If your return is due to a damaged, incorrect, or missing item, we will cover the return shipping.
  • For all other reasons (e.g., change of mind), you are responsible for the return shipping cost.

Important: All returns must be sent using a trackable shipping method. LUSTRE LLC is not responsible for lost return packages.

Restocking Fees

We do not charge any restocking fees. However, if the returned product fails to meet the requirements of this policy, your refund may be rejected and the item may be shipped back to you.

How to Request a Return or Refund

To initiate a return, refund, or exchange, please reach out to our support team through one of the following methods:

Please include the following information in your request:

  • Order ID
  • Date of purchase
  • Date of delivery
  • Reason for return
  • Photo and/or video evidence, if applicable

Our team will review your request and respond with the next steps for return processing.

Refund Timeline and Process

  • Once your return is received at our warehouse, we will inspect the product.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method.

Contact Information

If you have any questions about this policy or need further assistance, feel free to contact us: