Shipping policy

Shipping & Delivery Policy

Effective Date: 17 April 2025

This Shipping & Delivery Policy applies to all purchases made on tryfloraglowofficial.com, owned and operated by LUSTRE LLC.

Shipping Partners

We work with multiple trusted international and local shipping and logistics partners, including FedEx, DHL, UPS, EMS, and more, to ensure timely and secure deliveries.

Order Processing Time

  • Orders are typically processed within 2 to 5 business days (Monday to Saturday).
  • During peak seasons or holidays, processing may take up to 10 business days.

Estimated Delivery Times

Location Estimated Shipping Time
United States 7–14 business days
Canada, Europe 10–14 business days
Australia, New Zealand 10–21 business days
Mexico, Central America, South Africa 15–30 business days

Note: Delivery estimates do not include the 2–5 day order processing time.

Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation Email that includes:

  • Tracking number
  • Carrier information
  • Tracking link

Tracking numbers may take 2–3 business days to become active on the carrier’s website.

Order Tracking

You can track your order at any time using:

Shipping Limitations & Restrictions

We may not ship to the following address types:

  • P.O. Boxes
  • Military addresses (APO/FPO/DPO)
  • Blacklisted or high-risk locations

If we cannot ship to your address, your order will be canceled, and you will be notified.

Incorrect Addresses & Undeliverable Packages

  • It is your responsibility to provide an accurate shipping address at checkout.
  • Once your order enters processing, address changes are not possible.
  • If your package is returned due to an incorrect address or failed delivery attempts, we may:
    • Charge a reshipping fee, or
    • Issue a refund minus original shipping costs

Customs Duties & International Taxes

  • All prices include applicable sales tax.
  • International customers may be charged customs duties or clearance fees upon delivery.
  • These charges are not included in your order total and are your responsibility.
  • LUSTRE LLC has no control over these fees and cannot predict the amount.

Delivery Delays

Delays may occur due to:

  • Customs clearance
  • Severe weather
  • Labor strikes
  • Local disruptions or other unforeseen events

LUSTRE LLC is not liable for delays beyond our control.

Lost, Stolen, or Damaged Packages

If your tracking indicates the package was delivered but you did not receive it:

  • Contact the shipping carrier directly
  • File a lost package claim

We rely on official carrier tracking data and may not honor claims without proper carrier reports.

Customer Support

If you have questions about your shipment, contact us: